We are Baytree Solutions

We understand housing, that's the difference

Here at Baytree Solutions we have worked with various Housing Associations to help resolve business problems through the use of technology. We have an excellent understanding of the problems and challenges social housing landlords are facing in a fast changing environment.

With an increasing demand on your services, it’s important you make the right technology investment to enable your operation to be as efficient and effective as possible. We can help you achieve this with the introduction of Microsoft Dynamics. 

We offer a range of tried and tested accelerator solutions and designs specific to the social housing sector to help give your implementation a head start.

 

Interested?
Get in touch

Click the link below to request a free consultation with one of our specialists.
Free
What we offer

Our Services

Microsoft Dynamics

We offer design and implementation services for Microsoft Dynamics within the Social Housing sector. All of our team members have experience of delivering solutions within the social housing sector, allowing them to share best practice and lessons learned to make your implementation a success.

Experience of delivering hybrid solutions making use of other specialist solutions and removing or reducing the need for legacy housing management solutions
Our solutions provide a structured, reliable, flexible platform to ensure your solution is fit for the future.

Baytree’s accelerator solutions makes Microsoft Dynamics affordable even to the smaller housing associations.

Benefits include:

  • Improved business insight, enabling trend analysis and proactive services
  • Enables process improvement and business efficiency
  • Provides a single view of the customer, property and tenancy
  • Supports Digital Strategies
  • Supports agile/mobile working
  • Accelerator use reduces implementation timescales and costs
  • Reduces the need for users to access multiple systems
  • Reduces the overall IT landscape, support and maintenance
Case Management

We offer a simple case management solution which allows you to create and configure multiple services/processes.

Services can be tailored to suit your organisation. Our solution dashboard allows services to be searched for and/or launched from a dashboard and/or contact forms. Also included is a FAQ/Knowledge base functionality to give quick access to relevant information.

Housing Solutions

We can also provide an accelerator to provide a flexible model designed specifically for housing.

We remove the need for Housing Associations to design and build their solution from scratch.

This includes an entity relationship design to accommodate all the core housing data relevant to property, person, tenancy and accounts. We also have a number of standard processes available.

Business Insights

Business insight is a must for all organisations wanting to provide efficient, effective services. We offer a range of products and services including Microsoft Power BI solutions to provide you with the data and reporting platform needed to produce invaluable insight for your business.

Our platform provides the necessary insight for your business to support:

  • Improved customer experience
  • Identification of trends
  • Performance management
  • Failure demand
  • Identification of service improvement opportunities

Plus lots more.

Integration

We know how important it is to have effective, reliable integration between solutions to remove the need for duplication of effort, silo data and multiple sources of data, that’s why we provide technical support services and solutions to support you with the integration between solutions.

Our solutions are built with the future in mind, making it easy to apply changes any time to meet the needs of your business as it grows or changes. Our integration solutions are reusable and provide a reliable platform fit for the future.

Consultancy

We provide independent consultancy services to provide information such as anticipated benefits, implementation approach and timescales, recommended project resource and estimated budgets required

We focus on: 

  1. The current IT landscape
  2. The challenges experienced within the business
  3. Any off-system working practices including the use of spreadsheets
  4. The future corporate strategy

From this, we then work with the organisation to propose a future state landscape to suit your business needs. 

We have other consultancy services on offer to provide support for developing strategies, providing project assurance and supporting business improvement and change programmes.

As sector experts, we continue to monitor the challenges experienced in the sector to provide solutions to address them. Our strategy continues to deliver effective business solutions at an affordable cost to any social housing organisation regardless of size. We would be happy to discuss our current offer and solution roadmap with you. Please get in touch to hear how we can support your organisation through these challenging times.

The demand on the social housing sector continues to increase, providing a series of challenges to housing associations. Over the years, working in the sector we have identified a common theme of challenges that can be addressed through the use of technology. Some of these challenges include:

  1. Multiple sources of data resulting in duplication of effort, inconsistent business intelligence and potential risk of GDPR breaches
  2. Lots of ‘off system’ working through the use of spreadsheets or manual processes – reducing the opportunity to build a single source of the truth to understand your tenants, properties, business demand and performance
  3. Inconsistent ways of working meaning the customer gets a different experience depending who they speak with
  4. Limited business/customer insight, reducing the opportunity to offer proactive services, improve the customer experience and provide an efficient service offer
  5. Silo working across the organisation – reducing the opportunity to share information and knowledge to provide joined up services
  6. Legacy Housing Solutions maybe outdated with limited knowledge of them within the organisation, preventing organisations enhancing systems to meet the needs of the business
  7. Limited user adoption and confidence in IT solutions increasing off system working

Here at Baytree, we have a passion for supporting the social housing sector to overcome challenges. We have proven success in helping organisations implement IT solutions, business processes and business insight tools to enable organisations to:

  1. Maintain a single source of data by reducing the IT landscape and off system working, and introducing an integration platform to seamlessly communicate between the IT solutions
  2. Introduce  consistent, efficient and effective automated business processes through the implementation of Microsoft D365 Customer Service (CRM), removing inefficiencies such as manual processes and duplication of effort.
  3. Increase the customer experience by providing a consistent, proactive service offer to support tenants in maintaining a positive, long-term tenancy
  4. Understand their tenant demand, property costs and business performance to support a proactive service offer, increased income collection, reduced void/maintenance costs, improved business performance and increased customer satisfaction and helping tenants to sustain long term tenancies
  5. Remove silo working by providing a single solution accessible by all relevant business areas
  6. Manage and maintain a flexible, future proof IT landscape to support the business by removing/reducing  the need for legacy housing management solutions
  7. Increasing user adoption by providing IT solutions which are fit for purpose, informative and user friendly
  8. Recognise business/cost benefits from introducing  and effective and efficient IT landscape

We believe our approach to implementing IT solutions, does support the business to manage the ever increasing demand on their services. We specialise in helping organisations transform the way they work by implementing new effective business processes, focusing on outcomes such as improved customer experience, efficiencies and enabling business insight, all of which is vital to allow organisations to keep up with the ever increasing demand on their services.

Baytree Solutions

Follow us on

"We understand housing"

Donna Powell

Director

Free consultation

Talk with one of our specialists

Please type your name, phone number and email address above. We will get back to you as soon as possible

WHAT WE'VE LEARNT

Articles

Value of subject matter experts in social housing solutions

The Value of Subject Matter Experts

For us as an organisation, it is great to see the achievements of the SME’s from where they start at the beginning of the project compared to the knowledge, confidence, and achievements at the end. The self-satisfaction it provides them gives them a hunger to do more.

Supporting Apprenticeships

Supporting Apprenticeships

At Baytree we support apprenticeships by offering opportunities to learn and develop useful skills. Our latest apprentice Kayleigh has written about her time with us so far.

Join the team

See below for current job vacancies
Currently no vacancies
However, you can send through your CV and we will keep you in mind for future positions.

Email us - [email protected]

Get in touch!

We look forward to hearing from you!

Drop us a line

Call us

03301 332 079

Mail

MAIN OFFICE LOCATION

Baytree Solutions Ltd, Office 11,

32 Friar Gate, Derby, DE1 1BX

© 2023(function () {document.querySelector('.copyright_date').innerText = (new Date()).getFullYear();})() Copyright Baytree Solutions. All Rights Reserved. Designed by Future Faced.